Having a great connection with your customers is as important to business success as providing 24-hour round the clock nurse staffing services to healthcare and school-based industries. With over 30 years of experience, ATC Healthcare Services of North Central Alabama is Birmingham’s largest provider of nurse staffing care with a reputation for leading the healthcare industry in reliability. Nurse recruitment and retention, in addition to building and maintaining customer relationships, are valued, much-sought-after, and appreciated by the well-respected team.
Our Strategy
Building Sustainable Relationships through Communication
Reliability, commitment, and dedication to serving North Central Alabama is what sets ATC Healthcare Services of North Central Alabama’s staffing apart from other imminent nurse staffing agencies, and showcasing that while continuing to strengthen their brand through customer relationship management is imperative. Identifying their customer’s needs, following-up, and communicating those needs professionally and effectively to the Director and team in a timely fashion was attained by Virtual Ingenuity, LLC
Nurse Recruitment, Retention, and Management through Adaptable Systems
Identifying LPNs and RNs to build a pool of reliable nurse resources for their customers to fill both short and long-term positions is what keeps ATC Healthcare Services of North Central Alabama in business. Developing a reliable database system to manage nurse applicants while creating an efficient organizational structure with the staff to facilitate nurses through the pipeline was accomplished.
“Thank you so much for this extremely valuable report! I share this with the school staffing team and the message brought so much comfort to us. You are truly a blessing to us polling our clients and letting them know we care about them…your attention to detail Claudine is amazing! Thank you so much for being so awesome at connecting with our clients…we are so much better with you for sure!”
Martin A. Briggs
Executive Nurse Staffing Director, ATC Healthcare Services of North Central Alabama
The Results
Through implementing essential systems and pertinent communications with ATC Healthcare Services of North Central Alabama’s customers and team while maintaining indispensable management systems, lasting relationships were built and an increase in customer retention was established.
